Job Summary
We are seeking an experienced, highly organised Service Manager to lead the day-to-day operations of our modern private dental practice in the heart of Norwich. This is an opportunity to join a growing clinic with brand-new facilities, high-end equipment, and a strong focus on patient experience.
The ideal candidate will be a confident leader with proven experience in dental or healthcare management, exceptional communication skills, and the ability to drive operational excellence across the practice.
Key Responsibilities
- Lead, supervise and support the reception and clinical support teams
- Ensure smooth, efficient day-to-day running of the practice
- Maintain exceptional standards of patient care and service delivery
- Manage financial processes including budgeting, billing, reporting and cost control
- Oversee administrative systems and introduce improvements to enhance efficiency
- Handle HR duties including recruitment, onboarding, training and performance reviews
- Must immediately register as Registered manager for CQC
- Ensure compliance with CQC, health & safety and all regulatory requirements
- Work closely with clinicians to optimise appointment scheduling and patient flow
- Manage stock control, equipment maintenance and supplier relationships
- Support the development of business growth strategies, patient retention and community engagement initiatives
Skills & Experience
- Previous supervisory or management experience within dental or healthcare
- Strong leadership ability with a motivating and supportive management style
- Confident with financial oversight, budgeting and KPI monitoring
- Solid understanding of HR processes and team development
- Highly organised with excellent attention to detail
- Strong communication and interpersonal skills
- Ability to remain calm, solution-focused and adaptable in a fast-paced environment
- A passion for delivering high-quality patient experiences in a premium clinical setting
Why Join Us?
- Beautifully refurbished practice in a prime Norwich location
- Modern, high-end equipment and a supportive clinical team
- Opportunity to shape and grow a premium private service
- A dynamic, forward-thinking environment where your leadership genuinely makes an impact
Job Type: Permanent
Work Location: In person