We are seeking an experienced Dental Receptionist to join our busy, state of the heart, NHS and Private Practice.
If you are that motivated individual looking to join a team that is passionate about dentistry and patient care, then this post is for you.
Please forward CV to support application.
Work remotely
Job Types: Part-time, Permanent
Pay: Meet minimum wage
Schedule:
3 days a week, Wednesday – Friday, requested to work Saturdays if required.
Experience:
- Dental receptionist: 2 years (preferred)
Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the practice manager/BST.
Employment duties
- Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Assist with the supervision of the trainee receptionist in the practice
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Print day lists out the day before and confirm all treatment patients via telephone
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Banking and Petty Cash for each month needs to be recorded and given to the practice manager
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Provide feedback on the performance of the trainee receptionist that you supervise
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested
Job Types: Part-time, Permanent
Benefits:
Experience:
- Dental receptionist: 2 years (preferred)
Work Location: In person