Dental Receptionist / Treatment Coordinator (Saturday Role)

Dental Receptionist / Treatment Coordinator (Saturday Role)

Join one of Harley Street’s leading luxury private dental studios

Are you a confident and personable communicator who enjoys engaging with people and delivering outstanding first impressions?
Do you thrive in a fast-paced, premium environment where professionalism, warmth and attention to detail are essential?
If so, this could be the perfect opportunity for you.

At Harley Street Dental Studio, we provide world-class cosmetic and restorative dentistry in one of the UK’s most prestigious private settings. With an award-winning clinical team, a strong luxury brand and a consistently high volume of patient enquiries, we are now looking for a Dental Receptionist / Treatment Coordinator to join our team every Saturday.

This is a key front-of-house, patient-facing role, ideal for someone polished, confident and approachable, who enjoys welcoming patients, managing enquiries and ensuring appointments are booked efficiently and professionally.

About the Role

In this fast-paced, patient-focused role, you will be the first point of contact for patients visiting or contacting the practice. Your role is to create a warm, reassuring experience, build rapport quickly, understand patient needs and confidently book consultations and follow-up appointments.

You will manage incoming calls, emails and messages, support appointment scheduling, and ensure patients feel informed and cared for at every stage of their journey. Every interaction is an opportunity to build trust and move patients forward in their treatment plans.

You’ll work closely with our Treatment Coordinators and Patient Experience & Sales Manager to ensure a seamless, premium experience and that no patient enquiry is overlooked.

What You’ll Be Responsible For

• Handling calls, emails and appointment bookings with efficiency and professionalism
• Managing patient questions, concerns and expectations with empathy and clarity
• Re-engaging lapsed or undecided enquiries through structured follow-ups
• Maintaining accurate, up-to-date CRM records and patient notes
• Supporting front-desk reception duties as required
• Identifying common patient questions, objections or trends and feeding these back to the sales team
• Delivering a consistently premium, brand-aligned, 5-star patient experience

What We’re Looking For

We’re seeking a polished, confident and engaging professional who understands the importance of first impressions and exceptional patient care.

• Proven experience in reception, bookings, sales support or client-facing roles
• Previous phone-based or enquiry-handling experience preferred (2–3 years ideal)
• Excellent verbal, written and digital communication skills
• Calm, confident and professional manner with strong emotional intelligence
• Strong organisational skills and attention to detail
• Experience in private healthcare, dentistry, aesthetics, luxury retail or hospitality is an advantage, but not essential

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Ability to commute/relocate:

• London W1G: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 2 years (required)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person