£33,200 - £39,000 yearly
Dandy
Remote
Dandy is hiring a Clinical Support Expert (Fixed) in the United Kingdom to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.
While this is primarily a remote role, there may be occasional visits to our London location when needed.
Schedule: Mon-Fri; 8am-4:45pm GMT
What You'll Do
As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.
Expert Case Resolution & Support
Resolve complex clinical inquiries , handling time-sensitive escalations from frontline agents, Account Management, and cross-functional teams with expert precision and clinical accuracy....